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Reduce effort with AI

Boost productivity with artificial intelligence

With a solution that automates even complex tasks while maintaining your data sovereignty.

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Challenges & solutions

Use artificial intelligence effectively while retaining control

Complex tasks, individual requirements, and data protection limit the use of AI. As a result, companies are often unable to fully realize its potential.

OMNITRACKER provides the foundation for fully harnessing the potential of AI while combining efficiency, customization, and data sovereignty.
Challenge

Extend automation to complex tasks

AI also handles tasks that require unstructured information, content evaluation, or multiple sequential steps.
Challenge

Combine customization and efficiency

Automations can be precisely tailored to individual requirements without requiring extensive effort.
Challenge

Harness AI potential and maintain data sovereignty

Artificial intelligence can also be used in sensitive areas while full control over data is maintained.

Transformation

How AI transforms your workflows

Traditional automation approaches reach their limits with complex tasks. With OMNITRACKER, you take automation to a new level with AI while retaining control over your data.

INITIAL SITUATION
Manual. Time-consuming. Limited.

1

Unstructured information must be reviewed and captured manually. This delays processing.

2

Information is laboriously researched and solutions developed manually. This costs time and requires expertise.

3

Content requiring interpretation interrupts automated workflows. This increases turnaround time.

4

Complex processes require multiple manual steps. This ties up time and capacity.

5

Custom AI workflows often require programming. Setup and customization are complex and time-consuming.

6

External AI services can restrict data sovereignty. This limits their use in sensitive areas.

WITH OMNITRACKER
Automated. Intelligent. Controlled.

1

AI converts unstructured information into usable data. This reduces preparation and processing time.

2

AI researches relevant information and suggests suitable solutions. This speeds up processing.

3

AI handles subtasks that require content evaluation. This reduces manual intervention and processing time.

4

AI handles sequential work steps independently. This reduces manual effort.

5

AI workflows are easy to configure. This saves development effort and implementation time.

6

AI remains under your control and receives only necessary access rights. This maintains data sovereignty.

Platform instead of siloed solutions

Applications become an integrated solution

OMNITRACKER brings multiple applications together on a central platform. A shared data basis as well as cross-application processes and functions ensure that the individual areas interact seamlessly.

Products & Platform

Your solution for intelligent automation

Individual OMNITRACKER products can be combined to create a customized solution tailored to your requirements and flexibly expanded at any time. Learn more about the functions and use cases of the relevant products:

IT Service Management Center

Digitize the entire service lifecycle – from incidents and service requests to changes and assets – for efficient, high-quality IT services.
Learn more about the ITSM Center

AI Platform

Use artificial intelligence to analyze information faster, manage processes more intelligently, and provide targeted support to employees.
Learn more about AI Platform

Customer references

Artificial intelligence in practice

Gain insights into real-world use cases and discover how companies use OMNITRACKER to put artificial intelligence into practice and benefit from it.

AGRAVIS IT

AI-powered service desk solution:

highly automated ticket routing

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AGRAVIS IT

AGRAVIS IT

Our constant work—in collaboration with OMNINET and lector.ai—on AI-based automation of manual ticketing activities in the service desk is paying off: shorter waiting times, fewer
misassignments, faster training, better evaluation options thanks to standardization and generally faster solutions with fewer resources.

Kirsten Smit

Head of Service Desk
AGRAVIS IT

Experience artificial intelligence live

Get to know OMNITRACKER in a personal live demo and discover how artificial intelligence can be used for your specific use cases.
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