Live Demo
Contact
OMNITRACKER Portal Client

Modern self-service portal software with direct OMNITRACKER integration

OMNITRACKER Portal Client lets you create tailored self-service portals for any target audience – without coding, directly within your OMNITRACKER system and fully aligned with your corporate design.

Book a live demo
Key benefits

Service workload*

up to 70 %
fewer routine requests thanks to self-service

Entwicklungszeit*

up to 90 %
shorter thanks to the no-code editor

Customer satisfaction*

86 %
prefer self-service portals as a communication channel

Key benefits of Portal Client

The key benefits of our OMNITRACKER Portal Client

With Portal Client, you seamlessly connect modern portal design with your OMNITRACKER platform. Designing, publishing and maintaining your portals is intuitive, visual and requires no coding.

Efficiency

Deploy portals faster

Create new portals intuitively without traditional development projects. Business teams can implement requirements independently and significantly shorten time to deployment.
Flexibility

Tailor portals to your needs

Adapt interfaces, content and user journeys to your brand, processes and target audiences – for tailored portal experiences instead of rigid standard solutions.
Data quality

Up-to-date data without system fragmentation

All portals access OMNITRACKER directly. This keeps information up to date and consistent across target audiences and processes.

Visual portal builder

No-code portal creation with maximum design flexibility

Design modern self-service portals intuitively and efficiently – with extensive options for custom interfaces and a consistent user experience.

Drag-and-drop editor

Create your portal pages and content intuitively with drag and drop – no coding skills required. This lets you implement changes directly and publish them faster.

Live preview

While editing, you can immediately see how your portal will look on desktop, tablet and smartphone. This significantly speeds up design, review and approval.

Flexible components

Build portal pages from freely combinable components and templates. The high degree of design flexibility enables tailored layouts and speeds up the implementation of new portals.

Corporate design

Apply your company’s colors, logos, typography and layouts throughout your portal to create a consistent brand experience.

Versatile use cases

The right portal for each of your target audiences

OMNITRACKER Portal Client enables tailored self-service portals for employees, customers and partners on a single platform. This gives each target audience exactly the information and processes they need – centrally available, up to date and optimized for use on any device.

Employee portals

Digitize internal service requests, approvals and information delivery in an intuitive self-service environment – e.g. for leave requests, IT tickets, procurement requests or HR services.

Customer portals

Give customers a central point of access for requests, status tracking and communication. Ideal for complaints, warranty cases, order inquiries, booking changes or damage reports.

Partner portals

Provide suppliers, service providers or business partners with exactly the functions they need to collaborate – for example, for orders, delivery status, quality reports or maintenance requests.

Seamless integration

Fully integrated with OMNITRACKER

Portal Client and OMNITRACKER work together as one seamless solution. With minimal integration effort, you can create modern self-service portals without adding another system to your landscape.

Seamless live integration

As a portal layer, Portal Client works directly on top of your OMNITRACKER system. This gives all portals direct access to up-to-date data – without data copies or synchronization.

Roles & permissions

Existing permissions are applied automatically. Each user sees only the information and functions intended for them.

Use existing workflows

Use your existing business processes in your portals without additional maintenance effort. Portal requests are passed directly to existing workflows and processed there.

The foundation for your portals

Take self-service to the next level with OMNITRACKER

OMNITRACKER Portal Client unlocks its full potential when combined with the OMNITRACKER platform. Benefit from a centralized solution for processes, data and automation.

Synergies through a shared data foundation

All applications on the OMNITRACKER platform are based on the same data foundation. This allows you to use information across applications and connect your processes across departments.

Implement customizations easily with low code

Configure workflows, forms and permissions independently within the OMNITRACKER platform. This enables you to implement your specific requirements faster and reduce development effort.

Investment protection through release compatibility

Your individual configurations and customizations remain fully intact with every release of the OMNITRACKER platform – contractually guaranteed. This permanently reduces your maintenance effort and Total Cost of Ownership (TCO).

Seamless integration through open interfaces

Connect the OMNITRACKER platform flexibly to your existing IT landscape and external services. This allows you to exchange data across system boundaries and process it within your workflows.

References

Successfully in Use

Discover how companies use OMNITRACKER to improve their service processes, accelerate workflows, and achieve sustainable results.

CERTIFICATIONS & COMPLIANCE

Security and Quality at the Highest Level

OMNITRACKER meets the highest security and compliance requirements of state and federal authorities, critical infrastructure companies, NATO organizations, global players in the private sector, as well as heavily regulated sectors such as healthcare, insurance, and finance.

ITIL Certified

Standardized IT service processes for transparency, quality, and continuous improvement

Quality Management according to ISO 9001

Regularly audited and documented customer orientation and process quality

Certified according to ISO 27001

International standard for a structured and effective information security management system ISMS

Software made in Germany

100 percent development, service, and quality, certified by the German IT Mittelstand Association

Hosted in the EU

Your sensitive data protected by strict and transparent regulations

Book a live demo

In a roughly 30-minute live demo, see how OMNITRACKER Portal Client lets you create and publish modern self-service portals without any coding.
Book demo
Book a live demo
Contact Sales

IT Service Management Center

Digitize the entire service lifecycle – from incidents and service requests to changes and assets – for efficient, high-quality IT services.
Learn more about the ITSM Center

Further content

More insights on modern self-service portals

Learn more about best practices, trends and use cases for modern self-service portals.

Knowledge article

Continuous improvement in the ISO context

Continuous improvement is required in several ISO standards, such as ISO 27001 and ISO 9001. However, companies benefit not only in the course of the ISO 27001 and ISO 9001 audit if processes are improved in a long-term and measurable way.
Read article
Expert article

Launching a central service management system for schools

Launching a central service management system for schools: An innovative funding project for IT administration in educational institutions—publication in the Sachsenkurier about the use of OMNITRACKER in Saxon schools and educational institutions.
Read article
Knowledge article

How innovative tools and technologies can give your supply chain management wings

Complying with the German Supply Chain Act is demanding and increasingly important. The right tools help organizations map, manage, and monitor supply chains transparently—supporting reliable suppliers, high quality, and long-term competitiveness.
Read article
Knowledge article

Service level agreements (SLA) in ITSM: definition, areas of application and content

The aim of SLAs is to define the subject matter of the contract (in this case the service) and its execution in advance using measurable parameters. At the same time, communication about the service should lead to a sustainable improvement in services and increase user and customer satisfaction.
Read article
Knowledge article

The role of artificial intelligence in risk management

Nowadays, companies not only have to identify and minimize ever more diverse existing risks, but also anticipate potential future threats. This is where artificial intelligence (AI) comes into play, as it has the potential to fundamentally change risk management.
Read article
Knowledge article

Hyperautomation: Why there is no way around this trend

More efficient, faster, more agile: Companies must continuously evolve to stay competitive. One approach is hyperautomation—a strategic concept that Gartner ranked among its nine top technology trends back in 2021.
Read article