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OMNITRACKER BPMN Engine

BPMN software for clear, fast and automated processes

With BPMN 2.0 in OMNITRACKER, you can model, automate, document and monitor complex workflows on a central low-code platform.

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Key benefits

Modelling effort*

up to 50 %
lower through consistent BPMN models

Automation*

up to 90 %
higher through rule-based process execution

Productivity*

up to 35 %
increased through standardised workflows

Benefits of the OMNITRACKER BPMN Engine

The key benefits of our BPMN 2.0 software

The OMNITRACKER BPMN Engine makes complex workflows easier to understand, accelerates tasks and provides the foundation for targeted process optimisation.

Transparency

Gain a clear overview of complex workflows and responsibilities

Standardised BPMN models clearly display tasks, decisions, responsibilities and dependencies. Business departments, IT and management understand workflows more quickly, coordinate more effectively and avoid misunderstandings.
Efficiency

Reduce process cycle times systematically

Automated recurring workflows connect requirements and actions across teams. This enables you to process tasks faster, avoid delays and free up more time for demanding activities.
Control

Monitor and improve business processes

Clear rules, permissions, monitoring and process metrics create reliable workflows. You can identify deviations and bottlenecks at an early stage, reduce consequential costs and risks, and sustainably improve process quality.

BPMN Modeler

Model business processes professionally with BPMN 2.0

Use the integrated BPMN Modeler to visualise and document complex workflows in accordance with the BPMN standard and prepare them optimally for automation.

Intuitive modelling

Create BPMN 2.0 diagrams using drag and drop with pools, lanes, events, activities, gateways and sequence flows. Configure elements directly within the model.

Centralised process documentation

Enhance process models with descriptions, roles, RACI information, risks and additional metadata. All relevant information is documented directly within the process.

Import and version management

Import BPMN XML files, structure diagrams in namespaces and manage versions in a controlled manner. Changes remain transparent and traceable.

BPMN Engine

Reliably execute and automate modelled processes

Use the BPMN Engine to automate process steps, coordinate user tasks and connected systems, and keep track of processing progress at all times.

Clearly define process steps

User tasks guide participants through the process step by step. Responsibilities, forms, mandatory information, due dates and processing rights are clearly defined for each task.

Automate recurring workflows

Automate approvals, notifications, service tasks and handovers directly within the process. Connectors integrate external systems so that tasks and data can be processed across systems without manual intermediate steps.

Control decisions with business rules

BPMN gateways and business rules direct process paths based on defined conditions, events or parallel workflows, ensuring reliable execution.

Centrally monitor process progress

The process portal and administrative process view display active and completed instances, roles and process phases. KPIs and processing times make bottlenecks visible, while faulty workflows can be reviewed, corrected and resumed in a controlled manner.

Platform benefits

Process automation on a future-proof platform

Benefit from OMNITRACKER as a central low-code platform with flexible deployment models and release-compatible configurations for individually customisable business processes.

Investment protection through release compatibility

Your individual configurations and customizations remain fully intact with every release of the OMNITRACKER platform – contractually guaranteed. This permanently reduces your maintenance effort and Total Cost of Ownership (TCO).

Free choice of deployment model

Run the OMNITRACKER platform in the Cloud, On-Premises or in a Hybrid environment. This allows you to align the deployment model with your regulatory requirements and your internal and external security requirements.

Synergies through a shared data foundation

All applications on the OMNITRACKER platform are based on the same data foundation. This allows you to use information across applications and connect your processes across departments.

Seamless integration through open interfaces

Connect the OMNITRACKER platform flexibly to your existing IT landscape and external services. This allows you to exchange data across system boundaries and process it within your workflows.

References

Successfully in Use

Discover how companies use OMNITRACKER to improve their service processes, accelerate workflows, and achieve sustainable results.

AGRAVIS IT

Our constant work—in collaboration with OMNINET and lector.ai—on AI-based automation of manual ticketing activities in the service desk is paying off: shorter waiting times, fewer
misassignments, faster training, better evaluation options thanks to standardization and generally faster solutions with fewer resources.

Kirsten Smit

Head of Service Desk
AGRAVIS IT

SoCura

We have now been working in partnership with OMNINET for more than 15 years. The technical quality of OMNITRACKER is certainly a key factor, but what is almost even more important to me is the dialogue. It feels as though they really listen when we come to them with new requirements or ideas.

Jordanis Stafidis

Team Lead Process and Quality Management
SoCura gGmbH

Infotech

OMNITRACKER goes far beyond a traditional ticketing system for our Enterprise Service Management: it supports us with digital processes tailored to our needs.

Dennis Horstmeyer

Head of Enterprise Service Management
Infotech EDV-Systeme GmbH

SoCura

For many years, OMNITRACKER has been our central platform for integrated and highly automated business processes. In addition to the ITSM processes with which we started, today we also use OMNITRACKER to handle the majority of our administrative, logistics and compliance processes.

David Wester

Head of Service & Support
SoCura gGmbH

EWE AG

We appreciate the very personal and uncomplicated contact with OMNINET as manufacturer of our OMNITRACKER installations. In addition, the highly flexible applications and the support of the competent OMNINET employees are a valuable factor for us.

Curt Eylers

Group IT

AGRAVIS IT

AI-powered service desk solution:

highly automated ticket routing

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AGRAVIS IT

CERTIFICATIONS & COMPLIANCE

Security and Quality at the Highest Level

OMNITRACKER meets the highest security and compliance requirements of state and federal authorities, critical infrastructure companies, NATO organizations, global players in the private sector, as well as heavily regulated sectors such as healthcare, insurance, and finance.

ITIL Certified

Standardized IT service processes for transparency, quality, and continuous improvement

Quality Management according to ISO 9001

Regularly audited and documented customer orientation and process quality

Certified according to ISO 27001

International standard for a structured and effective information security management system ISMS

Software made in Germany

100 percent development, service, and quality, certified by the German IT Mittelstand Association

Hosted in the EU

Your sensitive data protected by strict and transparent regulations

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Discover how BPMN 2.0 in OMNITRACKER enables you to intuitively model, fully automate and transparently monitor your business processes.
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Complementary products

Seamlessly connect additional applications

Combine different OMNITRACKER products on a shared platform to create an integrated solution for your business processes.

AI Platform

Use artificial intelligence to analyze information faster, manage processes more intelligently, and provide targeted support to employees.
Learn more about AI Platform

Further information

More insights for your process digitalisation

Discover further blog articles, white papers and complementary OMNITRACKER products covering BPMN, process automation and digital business processes.

Knowledge article

Hyperautomation: Why there is no way around this trend

More efficient, faster, more agile: Companies must continuously evolve to stay competitive. One approach is hyperautomation—a strategic concept that Gartner ranked among its nine top technology trends back in 2021.
Read article
Comparison

EPC and BPMN 2.0 – advantages, definition, and differences of the two process modeling languages

Business process modeling highlights opportunities for improvement and areas requiring action. But how do Event-driven Process Chains (EPC) and Business Process Model and Notation 2.0 (BPMN 2.0) differ—and what advantages do they offer?
Read article
Comparison

Robotic Process Automation (RPA) – die Revolution bei der Automatisierung von Geschäftsprozessen?

Robotic Process Automation automatisiert wiederkehrende Aufgaben schnell und systemübergreifend. Doch wo liegen ihre Grenzen – und wann bietet BPMN 2.0 die bessere Grundlage für die Automatisierung komplexer Geschäftsprozesse?
Read article
Knowledge article

Continuous improvement in the ISO context

Continuous improvement is required in several ISO standards, such as ISO 27001 and ISO 9001. However, companies benefit not only in the course of the ISO 27001 and ISO 9001 audit if processes are improved in a long-term and measurable way.
Read article
Expert article

Launching a central service management system for schools

Launching a central service management system for schools: An innovative funding project for IT administration in educational institutions—publication in the Sachsenkurier about the use of OMNITRACKER in Saxon schools and educational institutions.
Read article
Knowledge article

How innovative tools and technologies can give your supply chain management wings

Complying with the German Supply Chain Act is demanding and increasingly important. The right tools help organizations map, manage, and monitor supply chains transparently—supporting reliable suppliers, high quality, and long-term competitiveness.
Read article